Lavanya Coodly Return Policy

If for any reason you are not entirely satisfied with your recent LavanyaCoodly.com order, we will gladly accept returns of items that are in new condition, with original tags attached. Return items must not be washed, worn or altered. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your account will be credited for the original amount that was paid for the merchandise, less shipping fees if applicable and re-stocking fees, upon processing of the returned item(s). The credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

Full-Price Merchandise:

The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 30 days of the ship date on your invoice and accompanied by the original invoice.

  • The current selling price will be credited if returned after 30 days and accompanied by the original invoice. Merchandise that is older than 30 days from the original ship date cannot be accepted.

Sale-Price Merchandise:

  • The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned within 10 days of the ship date on your invoice and accompanied by the original invoice.

Certain sale products are not eligible for return or credit.

Items must be in like-new condition and unworn to be accepted as a return.

Personalized Items (e.g., Made to Order) cannot be returned or exchanged.

EXCHANGES

Making an Exchange

Exchange requests must be made within 30 days of order receipt for merchandise purchased at full retail price. Exchange requests must be made within 30 days of order receipt for merchandise purchased at sale price.

Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. US CUSTOMERS: Simply affix the postage-paid return label to your package and drop it in the mail, and we’ll send your new item free of shipping charges. NON-US CUSTOMERS: You are required to send your exchange item via a reliable Courier along with a tracking number and pay the shipping cost. We’ll send your new item free of shipping charges.

All customers are required pay for overnight or 2 day delivery.

If you’re exchanging an item because of a mistake on the part of LavanyaCoodly.com or because of a defective item, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.

Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Personalized Items (e.g., Made to Order) cannot be returned or exchanged.

For exchanges, simply return your item and repurchase it. A credit for standard ground shipping can be provided upon shipment of your new order by calling (781) 777 1256 or writing to Customer Assistance at customerassistance@lavanyacoodly.com.

Changes to Orders

Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. Please call 1781 777 1256 or write to us at CustomerAssistance@LavanyaCoodly.com to make changes to your order.


Your satisfaction is very important to us. Please call 1781 777 1256 or writing us at CustomerAssistance@LavanyaCoodly.com.